Delete your Ellibir: Card Okey data

1. Delete your online account in the game

Open Ellibir: Card Okey, go to Settings and tap "Delete online account", then confirm (an account protected with Sign in with Apple asks Apple to confirm first, and the link to Apple is revoked). This immediately deletes on our servers:

• your online account and its link to Apple / Google (if any),
• your nickname and rating,
• player reports about you and any online ban; reports you filed stay without any link to you,
• your seat in past online matches is anonymised (the other players' results stay).
• Your progress and settings on the device are deleted when you uninstall the game.

2. Leave the waitlist

Every waitlist email contains an unsubscribe link. You can also use the unsubscribe page: https://ellibir.4ourstack.com/en/unsubscribe/. Your email address is deleted immediately.

3. Ask us by email

For full deletion, or if you can no longer use the app or the link, email support@4ourstack.com with the subject "Data deletion – Ellibir: Card Okey" and include:

• the product name (Ellibir: Card Okey),
• what you want deleted (waitlist email address, app data, purchase records or all of them),
• the email address you joined the waitlist with (if any),
• for purchases, your App Store / Google Play order number (if any),
• your country of residence.

What is deleted and when

• Online account ("Delete online account" in the game) and unsubscribing: immediately. Game data on your device: when you uninstall the game.
• Email requests: within 30 days at the latest (we may ask for information to confirm the request is yours).
• Abuse-prevention IP hashes expire automatically after 24 hours.
• Anonymous visit statistics are not linked to your email address or account; they are deleted after 24 months.
• Analytics and crash reports held by our app service providers (PostHog, Sentry) are deleted or anonymised under their retention periods; ask us if you want us to request earlier deletion.

Purchases and subscriptions

Purchases are processed by Apple (App Store) or Google (Google Play); RevenueCat Inc. manages the subscription status for us. Deleting your data in the app (or uninstalling it) does not cancel a subscription: cancel it in your App Store or Google Play account settings.

The anonymous customer record (purchase status) at RevenueCat is not deleted from the game: Apple, Google and RevenueCat keep purchase records for legal and accounting reasons. To have the RevenueCat record deleted, write to us (section 3) and include your App Store / Google Play order number; records that the law requires us to keep are kept only for as long as required.

Contact

Questions about deletion or your data: support@4ourstack.com.